Terms and conditions

Cancellation conditions individual hotel reservations

  • In case of a cancellation more than 2 weeks before the arrive date, the guest can cancel free of charge.
  • If cancelled less than 14 days before the arrival date, the guest is obliged to pay 50% of the first night to
  • the hotel.
  • If cancelled less than 3 days before arrival date, the guest is obliged to pay 100% of the first night to the hotel.
  • After check-in, the guest must pay 100% of the entire stay.
  • In case of a no show, the guest is obliged to pay 100% of their full stay to the hotel.
  • Reservation with Non-Refundable rates are not able to be changed or cancelled.
 

Cancellation conditions group bookings, events & meetings

  • More than 6 months before the reserved event 0%
  • More than 3 months before the reserved event 10%
  • More than 2 months before the reserved event 15%
  • More than 1 month before the reserved event 35%
  • More than 14 days before the reserved event 60%
  • More than 7 days before the reserved event 85%
  • 7 days or less before the reserved event 100%
     
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